Terms & Conditions
Welcome to Upbeater!
These Terms & Conditions (“Terms”) are owned and managed by Upbeater AB, org. nr. 559427-1271 (below “Upbeater”) and apply to all users of Upbeater’s services, including Human-AI Managers, coaching sessions, free resources and community platforms, and company services (collectively, the “Services”).
By accessing or using any of our Services, you confirm your understanding and acceptance of the Terms outlined here and our Privacy Policy (the “Privacy Policy”), which governs the handling of your personal data. If you do not agree, you may not use our Services.
Upbeater offers a range of services to support freelancers, entrepreneurs, and companies, including:
- Human-AI Managers – Combining human expertise and AI efficiency to take care of business and operational tasks for freelancers.
- Coaching Sessions – One-on-one and group coaching for freelancers, including business development, strategy, and personal branding.
- Free Resources & Community – Access to free educational content, guides, templates, invites to events, and participation in Upbeater’s online community, including our Discord server.
- Company Services – Talent sourcing, freelancer matching, and Human-AI Managers for companies seeking flexible talent and business support.
These Terms apply to all users across all services unless otherwise stated in a specific service agreement.
We reserve the right, at our sole discretion and without prior notice, to modify the available products and services, and to adjust, suspend, or terminate any aspect of the Services. We are not liable to you or any third party for such changes. It is recommended to regularly review these Terms, as your continued use of our Services after updates indicates acceptance of the revisions.
For clarity, references to "Upbeater" include "Upbeater," "Upbeater.X," “Upbeater.com”, and the Discord Server "Upbeater Freelancers."
2. Eligibility
3. USER RESPONSIBILITY
To ensure successful delivery of our Services, you agree to:
- Provide accurate and up-to-date information about your business, target audience, goals, and preferences.
- Respond to requests for input, feedback, or approvals in a timely manner.
- Abide by all guidelines, policies, workflows and recommendations provided by Upbeater or your assigned Human-AI Manager, coach, or community moderator.
- You are responsible for keeping your account and password confidential, and you commit to taking responsibility for all activities carried out under your account or password. If there is any unauthorized use of your account or a security breach, you agree to promptly notify us.
- You may be required to create or provide access to certain third-party accounts (such as email platforms, social media tools, or scheduling software) to enable the full delivery of certain Services. Failure to provide necessary access or accurate information may limit Upbeater’s ability to effectively deliver the Services.
- We are not responsible for outcomes impacted by incorrect, incomplete, or outdated information you provide.
4. Service-Specific Terms
4.1 Human-AI Managers
Upbeater’s Human-AI Managers service provides a hybrid management solution, combining human expertise and AI-powered tools to support with:
- MARKETING MAGGIE: Social media content creation & scheduling https://www.upbeater.com/human-ai-managers/marketing-maggie/
- SALES SARA: Lead generation & outreach https://www.upbeater.com/human-ai-managers/sales-sara/
- The Service offers support and tools, but does not guarantee specific outcomes, including leads, clients, growth, revenue, or social media performance.
- AI tools are designed to assist with decision-making, content generation, lead generation and outreach, generated suggestions and content that require your review and final approval.
- Upbeater may update or modify the tools, techniques and methods used within the Service at any time.
- Our Human-AI Manager Service is a subscription service, with an applied setup fee.
- Prices are subject to change and the service may be canceled up to 5 days before the new payment period begins
- From time to time, we may offer new users discounted rates, waived setup fees, or other promotions to help users get started with the Human-AI Managers service.
4.2 Coaching Sessions
Coaching sessions may be booked individually or as part of a package.
- Scheduling & Cancellations: Sessions must be scheduled in advance. Cancellations or reschedules require at least 24 hours’ notice, or the session may be forfeited.
- No Guarantees: Coaching provides guidance and advice but does not guarantee specific business or personal outcomes.
- Session Recording: With your consent, coaching sessions may be recorded for quality assurance or follow-up purposes.
4.3 Free Resources & Community Participation
Upbeater provides free guides, templates, and educational materials via our website and community platforms (including Discord).
- Participation in Upbeater’s community (including Discord) is subject to our Community Guidelines.
- We reserve the right to moderate, suspend, or remove users from our community for behavior that is disruptive, inappropriate, or in violation of the Community Guidelines.
- All free resources are provided as-is without guarantees of accuracy or applicability to your specific business.
4.4 Company Services
- Company services, including freelancer sourcing and business support, are subject to additional agreements where applicable.
- Companies engaging Upbeater for services may receive a separate Company Service Agreement, which will take precedence if terms conflict with these Terms.
Unless otherwise specified, all fees for company services are non-refundable.
5. PAYMENT TERMS
- Fees for paid Services are billed in advance, and outlined at:
- Human-AI Managers: https://www.upbeater.com/#pricing
- Coaching Sessions: https://www.upbeater.com/
- Company Services: https://www.upbeater.com/for-companies/#hire-a-freelancer
- Subscription fees are billed in advance on a recurring basis until canceled.
- Setup Fees: A one-time setup fee may apply to Human-AI Managers. Upbeater may, at its discretion, waive or discount the setup fee as part of a promotion.
- Promotional Pricing: Upbeater may offer promotional pricing, including but not limited to percentage discounts, limited-time pricing, or other special offers for new or returning users. Unless otherwise specified, discounted or promotional pricing applies only for the specified period and will automatically revert to standard pricing unless otherwise stated.
- Non-Refundable Fees: All fees, including setup fees and subscription payments, are non-refundable, except as expressly required by applicable law.
- Payment Authorization: You authorize Upbeater to automatically charge your chosen payment method for all applicable fees and taxes, including recurring subscription fees.
- Currency: All fees are charged in Euro, unless otherwise specified at checkout.
6. DATA PRIVACY
- Upbeater collects and processes user data, including business information, social media account details, and communication preferences.
- By using our Services, you consent to the collection, processing, and use of your data for service delivery, marketing, and analytics.
- All data is handled in accordance with Upbeater’s Privacy Policy, which can be found at: https://www.upbeater.com/privacy-policy/
- You retain ownership of your data and content, but grant Upbeater a limited, non-exclusive license to use submitted content and data as necessary to deliver the Service.
7. INTELLECTUAL PROPERTY
- All tools, templates, AI workflows, and processes and strategies provided by Upbeater remain our exclusive property.
- You may not copy, resell, or redistribute any proprietary content systems, tools, materials, workflows, or strategies without written permission.
8. Use of Third-Party Services
- Upbeater may rely on third-party tools, platforms, and services (“Third-Party Services”) to help deliver the Human-AI Managers service, coaching sessions, community platforms, and other offerings.
- In some cases, you may be required to create an account with, or provide access to, certain Third-Party Services (including email platforms, scheduling tools, social media platforms, and content creation tools) to enable full service delivery.
- While Upbeater selects these services carefully, Upbeater does not control or guarantee the performance, availability, security, or reliability of Third-Party Services, and disruptions, outages, or data loss caused by these services are beyond our control.
Your use of any Third-Party Services is subject to their own terms and policies, and Upbeater is not responsible for any content, data, or actions you take within those platforms.
9. Cancellations & Termination
- Subscriptions may be canceled up to 5 days before the new payment period begins via your customer portal or by contacting Upbeater support at [email protected]. Cancellations take effect at the end of the current billing period.
- Upbeater reserves the right to suspend or terminate accounts and access for non-payment, or if you breach these Terms or engage in misuse, abusive behavior, policy violations, or inappropriate conduct or fraudulent activity.
- Upon termination, your access to the paid Service will end immediately, and no refunds will be provided unless required by applicable law.
10. LIMITATION OF LIABILITY
- All Services are provided on an "as-is" and "as-available" basis.
- Upbeater makes no guarantees of specific business results, including client acquisition, revenue, growth, or social media performance.
- Upbeater relies on certain Third-Party Services to support delivery of its Services. Upbeater is not responsible for failures, interruptions, errors, or data loss caused by Third-Party Services. Any liability arising from the use of Third-Party Services is expressly disclaimed.
- To the fullest extent allowed by law, Upbeater disclaims liability for indirect, incidental, or consequential damages, including but not limited to loss of profit or data, arising from your use of our Services.
11. Modifications to Terms and Pricing
- Upbeater reserves the right to update or modify these Terms, Service features, or pricing at any time. Significant changes will be communicated to users via email or platform notifications.
- Changes to fees will take effect at the start of your next billing period, with prior notice provided.
- Temporary promotions, discounts, and offers do not create a permanent right to discounted pricing, and Upbeater reserves the right to modify or withdraw such offers at any time.
- Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
12. Governing Law & Jurisdiction
- These Terms are governed by the laws of Sweden
- Any disputes arising from these Terms will be resolved exclusively in the courts of Sweden, with a seat in Stockholm, unless otherwise required by law.
- The language of the proceedings shall be Swedish, or else, English.
13. Contact Us
For questions about these Terms, contact us at:
📧 [email protected]
🌐 www.upbeater.com
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